Frequently Asked Questions
Everything you need to know about shopping with NewSmile™ USA.
How long does shipping take within the USA?
Standard shipping typically takes 3-5 business days. Express options are available at checkout for delivery within 1-2 business days.
What is your return policy for fashion items?
We offer a 30-day return window for all unworn items with original tags attached. Simply use our online portal to generate a prepaid return label.
How do I know which size to order?
Each product page features a detailed size guide. We recommend measuring yourself and comparing your results to our chart to ensure the perfect fit.
What payment methods do you accept?
NewSmile™ USA accepts all major credit cards, PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Are your materials sustainably sourced?
Yes, we are committed to ethical fashion. 80% of our current collection is made from organic or recycled materials, and we work exclusively with fair-trade certified factories.
Can I track my order in real-time?
Once your order ships, you will receive an email with a tracking number and a link to our tracking page to monitor your package's journey.